Flower Delivery Kilburn: Customer T&Cs

Terms and Conditions for Online Flower Delivery in Kilburn

Introduction

Welcome to Flowers Kilburn. These Terms and Conditions ("Terms") set out the rules for using our online flower delivery service in Kilburn and the surrounding areas. Please read them carefully before placing an order with us. By accessing or using the Flowers Kilburn website, you agree to be bound by these Terms.

These Terms apply to all customers purchasing flowers and related products for delivery in Kilburn and nearby localities. If you do not accept these Terms, please do not use our service. Flowers Kilburn reserves the right to amend these Terms at any time without prior notice. Any changes will take effect immediately upon posting on the website.

Order Process

You can place your order for flower delivery via the Flowers Kilburn online store. Browse our range of floral arrangements and select the items you wish to purchase, specifying the desired delivery address, date, and any special instructions. You must ensure all provided details are accurate and complete to avoid delivery difficulties or delays.

When you submit your order, you will receive an order confirmation on-screen and/or by electronic means. This confirmation acknowledges our receipt of your order but does not guarantee acceptance. Official acceptance of your order—creating a binding contract between you and Flowers Kilburn—occurs when you receive a dispatched notification from us. We reserve the right to refuse or cancel any order prior to despatch for any reason, including but not limited to unavailability of products or delivery limitations.

Orders placed for delivery to Kilburn and the surrounding areas are subject to our local delivery coverage. If a delivery address falls outside our delivery radius, we will advise you as soon as reasonably possible and issue a refund where necessary.

Product Availability and Substitution

All flowers, bouquets, and gift items are subject to seasonal availability. In the event a specific bloom, plant, or accessory becomes unavailable, Flowers Kilburn reserves the right to substitute with an item of equal or greater value, while striving to maintain the style, value, and colour theme of your chosen arrangement. Substitutions are made at our discretion, and we will contact you if a substantial change is required to your selected design.

Pricing and Payments

All prices listed on the Flowers Kilburn website are shown in British Pounds Sterling (GBP) and are inclusive of applicable UK VAT unless expressly stated. Delivery charges, if applicable, are displayed prior to completing your order.

Payment must be made in full at the time of ordering, using one of the payment methods offered at checkout. Flowers Kilburn utilises secure third-party payment processors to safeguard your payment details. We do not store your credit card or payment information on our servers. By submitting a payment, you confirm that you are the authorised user of the payment method provided.

If there is an issue with the payment process, your order will not be processed until full payment has cleared. Flowers Kilburn is not liable for any delay or loss arising from incomplete or inaccurate payment information.

Delivery Policy

Flowers Kilburn offers delivery services across Kilburn and certain surrounding areas, as specified on our website or at the point of order. Deliveries are made only to the address and date specified by you at checkout. It is your responsibility to ensure that recipient details are correct and that someone is able to accept the delivery.

We endeavour to deliver your flowers within the requested date and time frames but cannot guarantee specific delivery times. During busy periods (e.g., holidays, Mother’s Day, Valentine’s Day), deliveries may take longer than usual. If no one is available to accept the delivery, we may attempt to leave the order in a safe location, with a neighbour, or return it to our premises for re-delivery. Additional charges may apply for redelivery.

Delivery delays or failures caused by incorrect/incomplete address information, adverse weather conditions, or circumstances beyond our control are not the responsibility of Flowers Kilburn. Please contact us as soon as possible if your order has not arrived when expected.

Cancellations and Amendments

You may cancel or amend your order provided that notice is received prior to the order being prepared or dispatched. All cancellations or amendments should be requested as soon as possible. Due to the perishable nature of flowers, orders that have already been prepared, dispatched, or delivered cannot be cancelled or refunded.

To request a cancellation or change, please contact our customer support as outlined on the website. If your order is eligible for cancellation and a refund, we will process the reimbursement to your original payment method within a reasonable period of time.

Should you need to change the delivery date, recipient address, or card message, we will endeavour to accommodate wherever possible. Certain changes may not be possible depending on the status of your order.

Returns and Refunds

We take pride in delivering high-quality flowers and gifts. If there is a problem with the quality, freshness, or accuracy of your delivered order, please notify us within 24 hours of receipt. Where appropriate, and at our discretion, Flowers Kilburn may offer a replacement, refund, or credit note. You may be asked to provide photographs of the product to assist our investigation.

Due to the perishability of flowers and plants, statutory rights relating to returns do not apply as they would to non-perishable goods. However, our customer service team is dedicated to resolving any legitimate complaints concerning product or service quality.

Promotions and Offers

Any discounts, promotional codes, or special offers advertised by Flowers Kilburn are subject to their individual terms and may not be combined unless explicitly stated. We reserve the right to alter or withdraw offers at any time without prior notice. Misuse of promotional offers may result in the cancellation of your order and/or promotional benefits.

All offers are available to customers within Kilburn and surrounding eligible delivery zones, provided qualifying criteria are met.

Customer Obligations

By placing an order with Flowers Kilburn, you agree to:

Provide accurate and current contact, delivery, and payment information.
Act responsibly where the delivery contains items that must not be purchased or received by minors, including alcohol or other age-restricted goods.
Respect our reasonable policies relating to deliveries, refunds, and communication.

Liability

While Flowers Kilburn endeavours to ensure satisfaction in our flower delivery service, our liability to you is limited to the amount paid by you for your order. Flowers Kilburn shall not be liable for any indirect, special, or consequential loss, loss of profit, business, revenue, goodwill, or anticipated savings, howsoever caused, arising out of or in connection with your use of the website or our delivery services.

Nothing in these Terms seeks to exclude or limit liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any liability which cannot be limited or excluded by law.

We are not responsible for delivery failures that arise as a result of events beyond our reasonable control, including but not limited to adverse weather, pandemic, war, or interruptions in transport or utilities.

Intellectual Property

All content on the Flowers Kilburn website—including images, designs, logos, and text—is the intellectual property of Flowers Kilburn or its licensors. You may not copy, reproduce, or use our content for any commercial purpose without prior written permission.

Personal Data Protection

Your personal information is collected and processed in line with applicable UK data protection laws. For more information about how we handle your data, please refer to our Privacy Policy. We employ industry-standard precautions to protect your information, and only retain data as necessary to provide our services and comply with legal obligations.

Third-Party Services

Where our website includes content or services provided by third parties, we are not responsible for the availability, accuracy, or performance of such third-party features. Your access or use of third-party services is at your own risk and may be subject to additional terms mandated by those providers.

Complaints and Dispute Resolution

If you are dissatisfied with your Flowers Kilburn experience, please contact our customer service team as soon as possible. We will investigate and endeavour to resolve complaints promptly and fairly. If you are not satisfied with our response, you may seek further advice from the Citizens Advice Bureau or your local trading standards office.

Governing Law

These Terms and Conditions, and any disputes arising out of their interpretation or application, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes relating to these Terms or your use of the Flowers Kilburn website and services.

Other Provisions

If any provision of these Terms is deemed invalid or unenforceable, such provision shall be severed and the remaining provisions will continue in full force and effect. No failure to exercise or enforce any right or provision shall constitute a waiver of such right or provision.

These Terms apply to all customers ordering flower delivery in Kilburn and neighbouring areas through the Flowers Kilburn website. Your statutory rights as a consumer are not affected by anything contained herein.

Contact and Support

If you have questions about these Terms and Conditions, or require assistance with any aspect of your order, please follow the contact instructions provided on our website. Our team is committed to delivering excellent customer service and will respond to all queries as soon as possible.

Thank you for choosing Flowers Kilburn for your online flower delivery in Kilburn and beyond.