Our Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Kilburn
At Flowers Kilburn, your satisfaction is our highest priority. As a trusted local florist serving Kilburn households and businesses, we take great pride in sourcing the freshest blooms for every order. We promise that your flowers will arrive at their best, and our returns and refunds policy reflects our commitment to the highest standards.
Damaged-on-Arrival Policy
We make every effort to ensure your flowers are delivered in pristine condition. However, if your bouquet or arrangement arrives damaged or not as described, please notify us promptly. To help us resolve your issue efficiently, contact us on the same day of delivery and provide clear details and photos of the damage. This enables us to assess the situation quickly so we can arrange the best possible solution.
Flower Freshness Window
All our floral arrangements are backed by a freshness window of at least 5 days from the date of delivery, provided the flowers are cared for according to the care instructions included with your order. If you feel the flowers did not meet our freshness guarantee within this period, please get in touch with us as soon as possible so we can review your case and offer support.
Refund & Replacement Options
Your happiness matters to us. In the rare event that your flowers are delivered damaged, fail to meet our freshness standards, or there is a mistake with your order, we offer the following resolutions:
- Replacement: We will be happy to send a replacement bouquet or arrangement at no extra charge, as soon as possible.
- Full or Partial Refund: Depending on the circumstances and the nature of the issue, we may offer a full or partial refund to the original payment method.
Simply notify us within 24 hours of receiving your order, providing your order details and a description of the issue. Our team will guide you through the next steps to ensure your experience is promptly rectified.
Complaints Process
If you have any concerns or complaints about our service or products, please contact us directly. Your feedback is important to us, and we are committed to resolving issues fairly and quickly. When reaching out, include your order number, delivery date, and a clear summary of your complaint. Our customer care team will investigate the matter, respond within 1-2 business days, and work closely with you towards a satisfactory solution.
Your Trusted Local Kilburn Florist
Flowers Kilburn is proud to be the preferred florist for both local residents and businesses. Our experienced florists craft each bouquet with care, ensuring that every delivery meets our high standards for freshness, quality, and presentation. We appreciate your trust and will always strive to ensure your experience with us is delightful — from ordering to delivery and beyond.
If you need support with a return, refund, or wish to raise a complaint, our team is ready to help. Thank you for choosing Flowers Kilburn for your floral needs in Kilburn and the surrounding area.
